Assessment is a thorny issue, one that
causes the most problems and tension between staff and students. We
may think the reason for assessment is so we can ultimately give
students a degree classification that represents their achievements to
the outside world. But assessment serves a much wider function.
The phrase “Assessment drives Learning” is often quoted
– students will focus their learning on what is required
for their assessment. Typically this means spending a significant
amount of study time on coursework assessments (often much more
time than is necessary) because they are ‘worth
marks’. Any learning activities that are not ‘worth
marks’ (including attendance at lectures and tutorials) tend to
be seen as low priority. Examination assessment tends to foster a
short-term ‘cram-and-forget’ attitude.
I don’t think this is a good
situation – we either need to find ways in which we can
encourage students to engage in learning activities that are not
associated with marks, or we must ensure that the assessments are
carefully designed so as to encompass all the intended learning
outcomes:
“If assessment drives learning,
then we have to be clear about the kind of learning that we want from
students before we choose assessment methods” (J.Moon
(2002), The Module and Programme Development Handbook, Routledge,
pg115)
If the former solution is hard, the latter is probably harder!
Below is the HCI assignment given to
first year students in week three of their first semester (when they
are still new to university) – it is closely based on the
assignment given by the previous lecturer for many years, and is worth
6% of a course which is one-twenty-fourth of their total first year
studies. This was the first time I have taught this course.
The
GU-DCS Corporation has requested a project report on your
evaluation and design of the Bank's Wiki site. The report
should include the following sections:
- User and task definition (4 marks).You must
describe the potential users of the service, and explain any
perceptual, cognitive and physiological constraints that might affect
the operation of the interface. You must describe the tasks that you
have chosen to support in the system and justify your selection
- Design Description (6 marks).You should describe
the interface that you have designed, preferably by showing a
storyboard. Remember that a storyboard is a sequence of displays
(including error messages or help facilities) with an indication of
which action from one display produces the next.
- Evaluation (6 marks). You should describe the formative evaluation method that you have used to assess your interface design, justifying why you chose this method instead of others. You should present the results of your evaluation and describe any problems or limitations that complicate or compromise the interpretation of your results.
- Further Development (4 marks). You should describe any changes that you would make to your design after the evaluation and briefly outline recommendations for the future development of interactive services by the GU-DCS Corporation.
Presentation (10 marks). The document should be in the style of a business report and must not exceed 5 sides of A4. 10 marks will be allocated for the quality of the prose and the overall presentation of the report. Note that the submission must be an individual effort, not a team effort: each student must submit their own report. |
This assignment embodies some of the
principles I think should underlie HCI assessments:
- Design is a process, not a product. There is no
single ‘right’ answer to a design problem. I think it is
useful to introduce this concept to these students early on in their
HCI studies. Computing Science students (who may be used to getting
full marks for more quantitative assessments) sometimes find this
frustrating. In particular, this assessment does not give any reward
for the quality of the design itself, but only gives marks for the
design and evaluation process.
- Peer assessment encourages critical analysis.The
evaluation component of this exercise was performed with other members
of the class – this means that students saw a range of other
solutions to the same problem. Students thus see design solutions that
they would consider better or worse than their own, and they are
encouraged to think about criteria for a ‘good solution.’
At the extreme, a ‘studio’ format is best, where students
work together in a shared location, and can continually seek feedback
and advice from their peers.
- HCI needs to be seen in the wide context of system
development.‘Beginning-to-end’ projects are the
most worthwhile, that is, assessments that cover the whole iterative
process of design, implementation (even if only low-fidelity
implementation) and evaluation. Students can then see how the
different phases of development inform each other. This is not always
practical – in this case, while the students touched on all
aspects of the development cycle, it was not possible to take this
idea to the extent I would have liked because of the low weighting of
the assignment (and the correspondingly low number of hours the
students would be expected to work on it).
- Group work allows for combining of skills. HCI is
an interdisciplinary subject, and the greater the variety of skills in
a group, the richer, the more extensive, and the more
‘rounded’ the outcome. At least, this is the ideal! In
this case, some preliminary design work was done in groups in a
tutorial, but the final submission was individual. Group work is not
always practical or appropriate: my Masters HCI course has included a
substantial group assessment, but in my department group submissions
are not considered appropriate at first or second year level. There is
also the infamous problem of deltas (“I did the most work and he
did nothing!”) Developing a system in a group is, however, a
more realistic scenario than individual development when compared with
development activities in industry.
While this assessment can be considered successful (in that it
embodies four key principles of assessment, and satifies my aim of
students following through the whole design-implementation-evaluation
process), as this is the first non-programming assessment that these
students undertake in their first year, some students fail to see the
point of doing this exercise. At this stage in their Computing Science
degree (first semester of first year), many of them still believe that
computing science is solely about computers, and find any material
that is not clearly related to computers a distraction.
A final word about examinations. They are
a necessary evil, and most institutions (including my own) insist on
them (or, at least, it is very difficult get permission to remove them
entirely from the assessment for a course). Given that this is the
case, my HCI examination papers at
both first year
and second year level assess both
theory and practice in equal measure.
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